At Doma Finance Holdings Pty Ltd ACN 677 688 916, we always work hard to build strong and lasting relationships with our valued customers. By listening to your feedback, not only can we address any immediate concerns you may have, but we also continually improve our products and services.
We understand there are times when you may wish to compliment us on something we have done well, and other times when you may feel we have not met your expectations.
Compliments
Our representatives are always delighted to know they have succeeded in making your experience a pleasant and successful one.
If one of our representatives has provided you with exceptional service, please let us know using the details below so we can recognise their efforts through our feedback process.
You can contact us by whichever of the following means best suits you:
Email: support@domafinance.com.au
Phone: 0452 571 780
Mail:
Compliance Manager
Mail: PO Box 3079 Robina Town Centre, QLD 4230, Australia
Compliance Department
Doma Finance Holdings Pty Ltd
Concerns
If for any reason you feel you have not received the highest standard of care from us, we encourage you to let us know. We have developed a process that makes it easy for you to share your concerns so they can be addressed quickly and fairly.
You can contact us by whichever of the following means best suits you:
Email: complaints@
Phone: 1300 346 787 (Option 3.)
Mail:
Complaints Officer
Finsure Finance and Insurance Pty Ltd Limited
Level 27, 10 Carrington Street
Sydney NSW 2000
If you contact us by mail or email, please include as much detail as possible about your concern so we can resolve it effectively.
Need an Update on Your Complaint?
If you have lodged a complaint with us, you may contact us at any time for an update on its status. Please reference your previous communication to help us assist you promptly.
Resolution Process
We will acknowledge your complaint within one business day and aim to resolve it within five business days. If we are unable to do so, we will complete our investigation and send you a written outcome and explanation within 30 days.
Taking It Further
If you are not satisfied with our response after completing our internal complaints process, you can lodge a complaint with our external dispute resolution provider:
Australian Financial Complaints Authority (AFCA)
Email: info@afca.org.au
Phone: 1800 931 678 (free call)
Mail:
Australian Financial Complaints Authority
GPO Box 3
Melbourne VIC 3001